At Strix Wear Shop, we’re committed to providing premium activewear, footwear, and accessories with a seamless shopping experience. Below you’ll find all the details about our shipping and returns processes to ensure complete satisfaction with your purchase.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two shipping options to meet your needs:

  1. Standard Shipping – $12.95
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after shipment
    • Tracking included
  2. Free Shipping (Orders over $50)
    • Carrier: EMS
    • Delivery time: 15-25 business days after shipment
    • Tracking included

Note: We ship worldwide except to certain Asian countries and remote areas. Delivery times may vary depending on customs processing in your country.

Returns & Exchanges

We want you to love your Strix Wear Shop purchase. If you’re not completely satisfied, you may return or exchange most items within 15 days of receiving your order.

Eligibility Requirements

To qualify for a return or exchange:

  • Item must be in original condition (unworn, unwashed, with tags attached)
  • Item must be in original packaging
  • You must have the original receipt or order confirmation

Non-Returnable Items

For hygiene reasons, we cannot accept returns or exchanges on:

  • Underwear
  • Swimwear (if the hygiene seal is broken)
  • Opened Shoe Care & Accessories products

How to Return an Item

Follow these simple steps to process your return or exchange:

Step 1: Submit Your Request

Email our customer service team at [email protected] with the following information:

Subject: Return/Exchange Request – Order #[Your Order Number]

Email Body:
Dear Strix Wear Shop Team,

I would like to request a [return/exchange] for my recent order (#[Your Order Number]).

Details:
– Item Name: [Product Name]
– Size/Color: [If applicable]
– Reason for Return/Exchange: [Brief explanation]

Please advise on next steps.

Best regards,
[Your Full Name]
[Your Contact Information]

Step 2: Wait for Approval

Our team will respond within 1-2 business days with:

  • Return authorization (if approved)
  • Return shipping instructions
  • Exchange options (if applicable)

Step 3: Ship Your Return

Once approved, ship your return to:

Strix Wear Shop Returns
1902 6th Street Northwest
Washington, US 20001

Important: We recommend using a trackable shipping service as you are responsible for return shipping costs unless the return is due to our error. For international returns, you are responsible for all shipping costs and any applicable customs fees.

Refund Process

Once we receive and inspect your return:

  • Refunds will be processed within 3-5 business days
  • Your refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Please allow additional 5-10 business days for your bank or credit card company to process the refund

For exchanges:

  • We will ship your replacement item once we receive your return
  • Standard shipping rates apply unless the exchange is due to our error

Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us immediately at [email protected]
  • Include photos of the damage or defect
  • We will arrange for a free return shipping label and expedite your replacement or refund

Need Help?

Our customer service team is happy to assist with any questions about shipping, returns, or exchanges.

Contact us at:
Email: [email protected]
Business Hours: Monday-Friday, 9am-5pm EST