At Strix Wear Shop, we want you to be completely satisfied with your purchase of our premium activewear, footwear, and accessories. If you’re not happy with your order, we’re here to help with our straightforward returns and exchanges process.

Return & Exchange Eligibility

You may return or exchange most items within 15 days of receiving your order, provided that:

  • The item is in its original condition (unworn, unwashed, with tags attached)
  • The item is in its original packaging
  • You have the original receipt or order confirmation

Please note: For hygiene reasons, the following items cannot be returned or exchanged:

  • Underwear
  • Swimwear (if the hygiene seal is broken)
  • Shoe Care & Accessories (opened products)

How to Initiate a Return or Exchange

Step 1: Submit Your Request

Email our customer service team at [email protected] with the following information:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Strix Wear Shop Team, I would like to request a [return/exchange] for my recent order (#[Your Order Number]). Details: – Item Name: [Product Name] – Size/Color: [If applicable] – Reason for Return/Exchange: [Brief explanation] Please advise on next steps. Best regards, [Your Full Name] [Your Contact Information]

Step 2: Wait for Approval

Our team will respond within 1-2 business days with:

  • Return authorization (if approved)
  • Return shipping instructions
  • Exchange options (if applicable)

Step 3: Ship Your Return

Once approved, please ship your return to:

Strix Wear Shop Returns
1902 6th Street Northwest
Washington, US 20001

We recommend using a trackable shipping service as you are responsible for the return shipping costs unless the return is due to our error.

Refund Process

Once we receive and inspect your return:

  • Refunds will be processed within 3-5 business days
  • Your refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Please allow additional time for your bank or credit card company to process the refund (typically 5-10 business days)

For exchanges:

  • We will ship your replacement item once we receive your return
  • Standard shipping rates apply unless the exchange is due to our error

International Returns

For customers outside the United States:

  • You are responsible for all return shipping costs and any applicable customs fees
  • We cannot refund original shipping charges for international orders
  • Refunds will be issued in USD and may be subject to currency exchange rates

Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us immediately at [email protected]
  • Include photos of the damage or defect
  • We will arrange for a free return shipping label and expedite your replacement or refund

Need Help?

Our customer service team is happy to assist with any questions about returns or exchanges. Contact us at:

Email: [email protected]
Business Hours: Monday-Friday, 9am-5pm EST