Welcome to Strix Wear Shop’s FAQ section. We’ve compiled answers to common questions about our products, shipping, returns, and more to help you navigate your shopping experience with ease.
About Strix Wear Shop
Who is Strix Wear Shop for?
Our target customers are modern explorers and active individuals who value both style and functionality. Whether you’re an urban adventurer, fitness enthusiast, or simply someone who appreciates high-quality activewear and footwear, our collections are designed to move with your dynamic lifestyle.
What’s the style of your products?
We offer premium technical apparel and versatile footwear that blends performance with contemporary style. From sleek activewear to comfortable loafers and performance sneakers, our products are tested in diverse climates and designed for global citizens.
Products
What product categories do you offer?
Our collections include:
- Activewear
- Footwear (Boots, Lace-Ups, Loafers & Slip-Ons, Sandals, Sneakers, Slippers)
- Men’s Shoes
- Apparel (Shirts, Shorts, Swimwear, Underwear)
- Jeans
- Shoe Care & Accessories
How do I choose the right size?
Each product page includes detailed sizing charts. We recommend measuring yourself and comparing with our charts for the best fit. Our technical apparel is designed with movement in mind, so consider your preferred fit (slim, regular, or relaxed) based on your activity level.
Shipping & Delivery
Where do you ship?
We offer seamless global delivery to most countries worldwide (excluding some remote areas in Asia). Our shipping options are designed to match your tempo, whether you need express delivery or standard shipping.
What are my shipping options?
We offer two shipping methods:
- Express Shipping: $12.95 flat rate, processed in 1-2 business days, delivered via DHL/FedEx in 10-15 days
- Free Standard Shipping: For orders over $50, processed in 1-2 business days, delivered via EMS in 15-25 days
How can I track my order?
Once your order ships, you’ll receive detailed tracking information via email. You can follow your package’s journey from our Washington warehouse to your doorstep through the carrier’s tracking system.
Returns & Exchanges
What’s your return policy?
We offer easy returns within 15 days of delivery. If any item doesn’t meet your expectations, simply initiate a return through our customer service. Items must be in original condition with tags attached.
How long do refunds take?
Once we receive your returned items, refunds are processed within 5-7 business days. The time it takes for the refund to appear in your account depends on your payment provider.
Payments
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Absolutely. We use industry-standard encryption and security measures to protect all your payment information. We don’t store sensitive payment details on our servers.
Account & Customer Service
How do I contact customer service?
Our team is always happy to help! You can reach us at [email protected]. We typically respond within 24 hours during business days.
Where is your company located?
Our headquarters is at 1902 6th Street Northwest, Washington, US 20001. From this central location, we coordinate our global shipping operations to serve customers worldwide.
Still have questions? Our customer service team is ready to assist you at [email protected]. At Strix Wear Shop, we’re committed to helping you find gear that moves with your lifestyle.